Legal

Terms & Conditions

Last updated 3 August 2026

These terms apply when you engage cmd — Camm Design to design and deliver a website, or where hosting or ongoing support is separately included. Please read them before accepting a quote. Accepting a quote in writing means accepting these terms.

1. Who you are contracting with

2. Who we do not work with

We do not work with banks, financial services firms, or businesses carrying on a regulated financial activity. This includes, without limitation, banks and building societies, insurers and insurance intermediaries, investment firms, payment and e-money institutions, consumer credit and lending firms, mortgage and financial advisers, and cryptoasset businesses.

This exclusion is absolute and is not negotiable. If we discover after starting that a project falls into this category, we will stop work and refund any fees paid for work not yet delivered.

3. Scope of work

Every job is quoted in writing before work starts. The written quote sets out what is included: the number of pages, the features, the number of revision rounds and the timeline.

Anything not written in the quote is not included. If you want something added once work has begun, we will quote for it separately and you can decide whether to proceed. We will not add unquoted work and then bill you for it.

What we need from you

Most delays are caused by waiting on content. To hit the quoted timeline we need your text, images, logo and any account access at the point we ask for them. If they arrive late, the timeline moves accordingly.

4. Revisions

The quote states how many rounds of revisions are included — usually two. A round means you collect your feedback and send it in one go; we then make those changes.

Revisions cover refining what was quoted. They do not cover changing direction: a new design concept, a different structure, or a change to the agreed scope is new work and will be quoted separately.

Further rounds beyond those included are charged at our hourly rate, agreed with you in writing before we start them.

5. Payment

• Deposit. 50% of the quoted fee before work starts. Work is scheduled once it clears.
• Balance. The remaining 50% on completion, before the site goes live on your domain.
• Terms. Invoices are payable within 14 days.
• Late payment. We may suspend work on overdue accounts. We reserve the right to claim statutory interest and fixed recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 on business-to-business invoices.

All fees are quoted in pounds sterling. We are not currently VAT registered, so no VAT is charged. If that changes we will tell you before it affects a quote.

6. If a project stalls

Projects sometimes go quiet. This section says what happens so nobody has to guess.

• If we are waiting on you for 30 days, we will send a written reminder.
• If we are waiting for 60 days, we may treat the project as paused and release your slot in the schedule. Restarting is subject to availability and may need a revised timeline.
• If we are waiting for 90 days, we may close the project. The deposit and any work completed to that point remain payable, and we will hand over what has been produced.
• If we are the cause of the delay, none of the above applies. If we cannot deliver within a reasonable time of the quoted date, you may cancel and we will refund any fees paid for work not delivered.

7. Cancellation and your right to cancel

If you are a consumer

If you are an individual buying outside your trade, business, craft or profession, and the contract was concluded at a distance or away from our premises, you have 14 days from the day the contract is concluded to cancel without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel, email hello@camm.design. A clear statement is enough — there is no form to complete. We will refund you within 14 days of being told.

Some clients who trade as sole traders may still count as consumers depending on the circumstances. If you are unsure whether this section applies to you, ask us and we will treat borderline cases in your favour.

If you are a business

Business clients have no statutory cooling-off period. You may cancel at any time in writing. The deposit covers work already scheduled and carried out and is non-refundable once work has started; anything paid beyond the value of work completed will be refunded.

8. Hosting and ongoing support

Hosting, SSL, backups and ongoing support are covered by our Hosting & Support Terms, which form part of this agreement. Please read them — they set out what we are responsible for and, just as importantly, what sits with the hosting provider rather than with us.

9. Payments on your website

Where a website takes online payments, an existing Stripe-supported payment feature is configured for your own Stripe account. It matters who holds what:

• The Stripe merchant account is opened in your name and the agreement is between you and Stripe. We are not a party to it.
• Payouts go directly to your bank account. Customer money never passes through us.
• We never see, handle, process or store card details. Card data goes straight from your customer to Stripe.
• Stripe's fees, chargebacks, payout timing and account decisions are matters between you and Stripe.
• We are responsible for correctly configuring the payment feature within the website. We are not responsible for Stripe's underlying service.

We do not act as a payment intermediary, do not hold client funds, and do not carry on any regulated payment activity.

10. Ownership

Once you have paid in full, you own the bespoke design assets and page content created specifically for your project, subject to any third-party licences. You are free to move the site elsewhere and we will not hold it hostage.

Fonts, stock imagery, third-party templates and other third-party components remain subject to their respective licences, which we will tell you about.

We would like to show your finished site as an example of our work. We will ask first, and you can say no.

11. What we are responsible for

We will carry out our work with reasonable care and skill.

We are not liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss. Our total liability in connection with a project is limited to the fees you have paid us for that project.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, nothing here affects your statutory rights under the Consumer Rights Act 2015.

12. Content you supply

You confirm you have the right to use the text, images, logos and other material you give us. You agree to cover us against claims arising from material you supplied that infringes someone else's rights.

13. Changes to these terms

We may update these terms. The version that applies to your project is the version in force on the date you accepted the quote. We will not change the terms of a live project without agreeing it with you first.

14. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere in the UK, you may bring proceedings in your own jurisdiction.

If something goes wrong, tell us first — email hello@camm.design. We would far rather sort it out directly.